Service

Welcome to the service of the Kannegiesser Group!

With over 60 years of know-how in industrial laundry technology, Kannegiesser is the most competent partner for your individual needs. We will gladly guide and support you with our services from the initial trouble shooting all the way to the ultimate resolution of any technical issue.

In addition to the high quality technology of our machines, our customer service is quite important to the overall long term efficiency of your Kannegiesser Machinery.

The Kannegiesser Service Department offers worldwide professional services coordinated on the highest level.

Kannegiesser has a well designed and comprehensively structured service network that is available for regional as well as global support.

Approximately 400 customer service employees, as well as 10 daughter companies and countless service support points in the international markets assure area wide service support for our customers in industrial laundry technology.

Fast response time coupled with a high service level and clear support systems assure the complete satisfaction of our customers.

Kannegiesser Service Worldwide

Our customers expect an integrated service partner for the complete range of Kannegiesser Machinery.  In order to achieve this, we have several service support points in various countries with parts inventory and factory trained service technicians.

The nerve center of our support know-how is located at our Customer Service headquarters in Vlotho, Germany. From here 50 customer service representatives and 70 service technicians support our customers in Germany and our international services locations.

Frequently asked questions

Do you need spare parts for your Kannegiesser Machine?

We offer high availability of Kannegiesser original spare parts, so that downtime of your Kannegiesser machines are minimized.

Do you know our innovative Tele-service?

The term Tele-service includes all applications that can be used for online error elimination, maintenance and remote functions (remote access to control components). Tele-service complements our conventional Customer Service.

Are you interested in our variety of Training Programs?

Kannegiesser offers seminars, which are coordinated with presentation materials specialized to your requirements. You will receive technical information of the machines and systems as well as the internal processes from more than 20 experienced experts.

Do you require a qualified Kannegiesser Service Technician?

We provide quick availability of factory trained Kannegiesser Service Technicians that provide service in the field. This team of highly skilled professionals stands actively by your side and will support you with any needs you may have.

Do you know our Maintenance and Support Systems?

They are designed with the company goals of our customers in mind. These support systems are value added factors that increase the productivity of our customers laundries and increase the efficiency and add to the complete life cycle of the machinery.